Please help me!

[sidney777]

Hey there realy need some help i'm not to computer savy and brought an s series 15" laptop. I have the assist button which i though would be a good idea as i know very little about computers. How ever.... everytime i press this button it brings up the menu on the right hand side of the screen and the rest of the screen goes black, and a message comes up and tells me vaio shell has stoped working and windows is looking for a solution to the problem, but it never comes up with one. If i go through the menu and open vaio shell without pressing the assisit button it still tells me the same thing. If anyone has any advice on the matter it would be much appreciated. Thanks

[rich912]

Hi Nathan,

Can you try uninstalling Vaio Care from Control panel and then re-install the original version.

http://www.sony.co.uk/support/en/product/SVE1511K1ESI/downloads/SOAVCA-00265887-0042_6240

If this doesn’t solve the problem we will see whether Support can point us in the direction of an update.

Rich

[Nathan_C]

Thanks for that Rich,

seems as though thats done the trick. Doesn't come up with any errors and I've been able to run updates through the Vaio Care options.

Thanks for your help!

[rich912]

You're welcome Nathan:smileyhappy:

[aninna]

I'm so sorry that I'm bothering you with this same case. I bought SVE14A1S1E on last week and when I opened sony vaio care first time it worked quite good (but slowly). Everytime after that when I have tried to open vaio care it opens it and then says immediately vaioshell has stopped working. I uninstalled vaio care from control panel and then I downloaded it from here again http://www.sony.fi/support/fi/product/SVE14A1S1EW/downloads/SOAVCA-00265887-0042_6240 and it didn't solve my problem.

What should I do? Do I have to first install all drivers, sony shared library, hotkey utilities, vaio location utility etc? Is there finnish help available because I can't understand now what you mean by installing all drivers (which drivers?)..  From where can I install those things if required? Or can you just explain those well?

[rich912]

Hi aninna,

As you have already tried uninstalling and reinstalling Vaio Care and this has not solved the problem a request has been made for further assistance from Support.

We will let you know as and when we hear back from them, hopefully with further advice...

Rich

[rich912]

Hi aninna,
Can you please try installing the latest update for.NET Framework?
http://msdn.microsoft.com/en-us/netframework/aa569263.aspx  OR  http://www.microsoft.com/en-us/download/details.aspx?id=17851
Please let us know whether this resolves the issue.
Rich

[aninna]

Thank you for the help, I updated my .NET Framework from the link and after that I restarted the computer but unfortunately it didn't solve the problem.

[rich912]

Thanks for the update aninna. I will report this back to Support and come back to you...

Rich

[TinaStill]

Hi Rich,

I also have the same issue.I bought a SVE14A1S1EW last week as soon as I open Vaio Care I get the error. VaioShell has stopped working.

Just hoping that you get more input from Support :smileyhappy:.

/tina

[rich912]

Hi Tina,

This issue has been escalated to a higher level of support. As and when we have further info it will be posted here.

Thanks for posting as it provides more amunition...

Rich