Well on a not too dissimilar note I have a Sony Experia Z3 Dual Sim phone which I really liked. I actually landed up buying a 2nd one which was slightly different to the first (charhging port at bottom rather than on the side, Sim tray was also different, the second one also overhetad easily, disabling many fetaures, especially in summer) but it was still a good phone. This was until in March this year my phone updated and it completely destroyed the buetooth capabilities of the phone. The bluetooth wont stay connected for more than a minute or so if im lucky and then it just disconnects. I ahve tried everything under the sun to fix it but no joy. I eventually contacted Sony who says they woudl be ahppy to fix it and send me the bill. I was like **bleep**? You send out and update that destroys the bluetooth capabilities and then want to charge me to fix it.
Needless to say I now wont purchase another Sony product again due to this and am looking for a new phone as we speak. Terrible service from Sony.
This was also all after when I first purchased this phone it said it wa swaterproof up to 1m for however long. Now this was not the reason why I bought the phone by any means but a fun feature nontheless. So when in Croatia a decided to try take a quick underwtare pick. Straight after submerging the phone I saw bubbles and though oh oh! So took it out, the phone glitched but after restarting it seemed all okay luckily. I thenthouhht Iwa sure the add said I could take unerwater pics. So I googled this and see thata bouta year after them advertising this feature they released a statment retracting what they had previolsiy said. They proceeded to say they will now have no liability if anyone does put there phone underwater. However this 'underwater capability' was still been used to advertise the handset and the retarction stament is is only found if you sit and google it. Which you probably wouldnt do till you have a problem by which point it is too late.
Sorry Sony, I cannot trust you anymore and I think you need to learn more about customer service rather than customer sabotage. Sayonara!
