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Sony xperia xz suddenly off

Lbf1985
Visitor

Sony xperia xz suddenly off

100% battery on the phone, was working fine. Had a call, sent a message then when the phone went blank and I cannot get it back on. 

Put on charge incase but no ligh came on in the top corner

Phone is also ice cold 😟 

Held the on button but nothing. 

Please help

1 REPLY 1
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NunoSEN2
Hero

Hi @Lbf1985 ;

Have you tried the 2 minute forced restart? (hold power + volume up for 2 minutes ignoring any vibrations, charge battery for some time and try power on again).