Xperia 5II GPS stopped working

SOLVED
profile.country.GB.title
Pangolin
New

Xperia 5II GPS stopped working

Sometime after 21 Feb my GPS has stopped being able to fix to satellites, which prevents various apps from working, like Waze. I have done all suggested steps of checking permissions, clearing caches and even carried out a full software reinstall but no good. I have run a whole range of GPS test and status apps - they all show it finds loads of satellites but still won't connect. It does find my actual location pretty accurately, presumably from cell/wifi data.

 

Everything was fine up until 21 Feb at least - does anyone know if there was an update after this that might have affected things? I am running Android 12 and everything is up to date. Any other ideas???

Tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.GB.title
HannahEd01
Community Team

Hey Pangolin, I think you need to send it for repair, use the below details: 

-UK: https://sony.sbe-ltd.co.uk/callcenter/booking 
 

-IE: https://www.fonfix.com/ 

View solution in original post

5 REPLIES 5
Piscie
Community Team

Hello @pangolin, since you've done all the basic steps already, you can try a software repair via Xperia Companion. 

profile.country.GB.title
Pangolin
New

Nope - as stated had already done that but tried again using manual re-install of apps so nothing else installed. Exactly same result. No GPS fix.

profile.country.GB.title
HannahEd01
Community Team

Hey Pangolin, I think you need to send it for repair, use the below details: 

-UK: https://sony.sbe-ltd.co.uk/callcenter/booking 
 

-IE: https://www.fonfix.com/ 

profile.country.GB.title
Pangolin
New

Yes, that is what I have already done, so I am keeping fingers crossed they find something. I was mainly checking to see if anyone else had a similar problem - as it seems not then it looks like it is this phone.

profile.country.GB.title
SkyNet404
Specialist

Hopefully everything will be resolved and it'll operate just fine once you receive it mate, cheers.