2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[MiCal1967]

@Purim465

Hi there

Did you just say that the Official Sony Technician recommended to do a complete reinstall of the firmware.

And that they are not aware of any issues?

Both above are impossible.

I start to believe that they live on Mars. Or in Japan. Japanese have not understand yet that we live in Europe.

That's why they have left behind Japanese Google Input.

Lost in translation. All of our problems........

[Anonymous]

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@MiCal1967 wrote: 

I start to believe that they live on Mars. Or in Japan. Japanese have not understand yet that we live in Europe.

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A flaw...  Your assuming that Japan is aware that Europe exists.  

[Kevwoods12]

Someone asked a page or two back if HDR was enabled on the 4K sets, it was, last year. 

[MiCal1967]

Or Jupiter

https://en.wikipedia.org/wiki/Europa_%28moon%29

[Garymjh]

Hdr was only enabled on a very few high end sets. Mine 55x800 c was not one of them. 

[frankie1g]

Hdr is on my 65x8509


Sent from my Samsung device

[frankie1g]

How can you reinstall firmware you can't 


Sent from my Samsung device

[Garymjh]

Yes that's right. Only S85, X85, X90, X91, X93 and X94 ranges got hdr. I don't think the others have the technology to handle hdr fully, though they will still play hdr to the best of the ability of the tv. 

[mimorga46]

Well it is two and a half weeks since Currys took my 49 inch Sony back and two weeks since they gave me a full refund and delivered my new Panasonic. How strange then that I got a phone call from Sony this morning asking me about the problems that I was having with my Android television. Is this indicative of the customer service that they offer? Take my advice, push your retailer for a full refund - and accept nothing less. If you all do that then Sony surely WILL get the message . . .

[Holdski]

After badgering Mr depauws office I have just had my full refund confirmed,  keep at it guys you will get there in the end. 

Now what tv to get for roughly £1500