2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[k11jrp]

@hankmarvin107

Great to hear and you have no idea (well maybe you do) how frustrating it is to get Sony to listen to me. I've taken to social media now (@sonyuk) as I think i am owed a full refund. I've tried everything they have asked, they have sent an engineer (no fault found as I told them because its intermittent). I told there support team its an incompatibility issue. Now they have washed their hands of it and closed the case saying there is nothing they can do for me. The TV is now over 12 months old but I originally logged the fault some 6 months ago, as previously said even getting a direct replacement. Hearing others have had the same issue as me is such a relief!!

[hankmarvin107]

@k11jrp

I do know how frustrating they can be.  I logged my fault 13 months ago.  Although they have offered me a refund, I can't take it for other reasons, so having to complain to head office.

If you paid by credit card, you can try that route

keep logging a faults, they do know about your issues, if they say they don't, they are lying and refer them to this forum.

[_Tarjei_]

Problems with hueyModule and HueyDMRSettings system apps

Mobile broadband with quota is the only solution to access internet where I live. I have a quota of 30GB a month. When I bought my 55X8505C I set up a separate SID on the wireless network to monitor traffic load the X8505C made to the internet. The stats on my router show me that the TV used much of the capacity of 30GB of my quota. I installed ES file explorer on the television and sideloaded the apk-files to Sideload Launcher and Internet Speed Meter so I could monitor which apps used nearly 100 MB of my quota every day.

According to Internet Speed Meter it was the system apps HueyModule and HueyDMRSettings that consumed 100MB daily. During a month they would quickly consume 3GB per month, which is 1/10 of my quota. I never managed to find out what these two apps did but I made it to a habit to go into settings, apps and stop these two system apps. When they stopped, I notice no difference on the TV and everyting look fine, and they don't start up again either until I restart the TV.

Does anyone know what these apps are doing and whether it is a way to permanently disable them so they don't automatically starts up when I restart the TV?

Quinnicus, can you notify Sony about problems with these apps and my wish of a opportunity to disable them if these are apps that is region-specific and can't be used in all countries

My television is on the latest FW, 3395.

[k11jrp]

Just an update on the attempt to get a refund because the UHD BT Youview box issues.. I contacted @sonyuk on twitter. They have escalated it again to their support team (prob the same team I have had no joy with) but as recommended I will keep calling them and emailing them until I get a satisfactory outcome.

[hankmarvin107]

When you do, say others have been offered a full refund for the same issues , ask them why you are being treated differently

[delwatson]

Well still have issues with the TV i bought back in November which is a pity as picture quality fantastic... So with no sign of improvements or updates I have got back in touch with Curry's and they are accepting return of my KD55X8509C.

Now what to get in exchange - Will have £1199 in value for the exchange but only prepared to put in maybe 100 or 200 in myself on top... Any recommendations ?

Strangely enough despite issues with the 2015 model I am considering the 2016 sony KD55XD8599BU / 8577SU... I know.. I know. but see all updates are going to be aimed towards these model so in theory should be a better option.

Any Thoughts ?

[hankmarvin107]

Before you get a Sony 2016 read other forum posts on them.
I have seen some negative stuff, but don't reply on my say so.

Sony have been so poor handling the 2015 issues, so they have lost my trust forever and I won't buy another Sony product.

Samsung is where I will go next (Although I have had service issues with them on a fridge before, so no company is perfect)

[delwatson]

---

@Teknixjack wrote:

Hi,

After Sony refusing to give me a refund I  put in a section 75 claim to my credit card company about 8 months ago (yes a long time, apparantly they had back logs) for my X930c tv due to the faults, i.e Freezing, Turning itself on and off, lip sync issues.

The company want me to send this beast of a tv (heavy and large) to a tv expert to compile a report (I am not happy about this as its huge and dont trust them to damage it further in some way).

I am also trying to claim that when I bought the tv from Sony direct online that HDD was advertised and PIP (I know they are implemented now but at the time of claim they were not) which Sony have edited by now.

My question is would there be a website of an original description when advertised on Sony website I can get to send to the company I am claiming from?

I have video recorded evidence of the tv being unresponsive and lip sync issues so hope this will be enough evidence.

I directed the company to this website and the 600 or so posts as evidence but they say thats not enough to claim there is a problem with these TVs (yes laughable I know).

Anyway Any help would be appreceated, even links to various other complaints.

Many thanks

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Hello, Where did you purchase this from ? ... As I have had mine since September purchased via Curry's and are accepting exchange for alterative TV no problem..  Credit to Curry's/PC World always had good customer service via the Knowhow team.

[Teknixjack]

Direct from Sony website.

Awful customer service and not budging.

[Anonymous]

Hi all

In regards to the image stutter on from the BT Ultra HD box, Sony is investigating this issue.  Ive also added it to the list of issues and bugs:

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2204506#M45422

Cheers