2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[frankie1g]

So if they can't fix it what can we do


Sent from my Samsung device

[Garymjh]

If it's not a 10 bit issue then we know uhd 8 bit works fine from an Nvidia shield and Wetek core via hdmi then maybe Sony are not at fault. There's also a uhd app called ultraflix which streams uhd via HDMI to the Sony without issues. 

[ultrasilent]

Question for Shield Android TV owners:

I have similar problem, which one is explained in this posts by another device user:

http://www.avsforum.com/forum/39-networking-media-servers-content-streaming/1375506-iconbit-xds1003d...

http://www.avsforum.com/forum/39-networking-media-servers-content-streaming/1375506-iconbit-xds1003d...

It`s very easy to see this issue:

1. you should output video with bitstream (dolby digital or DTS). No problem when you output LPCM.
2. use defolt player or SPMC. I think any software player will have same issue because it is Shield itself issue
3. Start file and after push Pause.
4. then you can hear few clicks

Do you have same issue?

[Tarpii]

Hi all, it's been a while since I last posted on this thread, as the majority of my complaints have been resolved. Things have been smooth, but all of a sudden, the remote control is completely unresponsive, after powering up with the green button. I'm satisfied it's not the batteries, but I doubt know what to try next. The sideview app does work, but I just want a working remote! Is this a known issue? I have a KDL43W755C with the latest UK firmware, youview is disabled. Thanks all

[ProdromosEfth]

Hi, it seems I have the same issue. Have you manage to solve it?

[royabrown]

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@Tarpii wrote:

Hi all, it's been a while since I last posted on this thread, as the majority of my complaints have been resolved. Things have been smooth, but all of a sudden, the remote control is completely unresponsive, after powering up with the green button. I'm satisfied it's not the batteries, but I doubt know what to try next. The sideview app does work, but I just want a working remote! Is this a known issue? I have a KDL43W755C with the latest UK firmware, youview is disabled. Thanks all

---

What happens if you point the remote at the TV, and hold down the green On/Standby button for a long time - ten seconds or more?

The TV should power cycle and soft reset.

if not, power off the TV, then cut the power to it at the wall as well, wait two minutes, then power it up again.

Any better, from either step?

[angelacr]

We are waiting for Marshmallow and Nougat is being released probably this week; certainly in August. So will Sony skip Google 6 and giant-leap to Google 7?

Naaa, not  a chance.

[MrLizard]

What would a jump to Nougat, that "might" be released to end users this week, actually yield, however?  Surely better to let early adopters find the bugs first?

[John1950Hitchin]

@MrLizard Good morning to you. Android N has been in Beta for sometime just goto XDA and have browes. Not saying that all is ironed out on the tablet and phone but we have a TV that already has problems for some, not sure we want to add even more. So yes we should wait.

John

[frankie1g]

I think the uhd judder is a much more important issue myself 


Sent from my Samsung device