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Android TV - Bugs and Issues
Hello all
The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.
Only issues that can be confirmed by multiple people will be posted here.
NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV. Instructions are located: HERE
Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference). If the fault occurs on both versions of Android, it will be listed under both lists.
Current Faults (ATV 1 - Marshmallow):
- Lip Sync issues - see HERE
- [Re-Opened] IR Blaster issues - see HERE
- Restricted Profile - No iPlayer - see HERE
- Satellite Channels Re-Sorting Itself Automatically - see HERE
- TV Turning Itself ON - see HERE
- Bluetooth Randomly Disabling Itself - see HERE
- Info Button not showing all information via HDMI sources - see HERE
- No 3D Options in Action Menu - see HERE
- Crackling audio on high bass when using Clear Audio+ - see HERE
- Intermittent Network Connectivity using WiFi or Ethernet - see HERE
- HDD Recording - HDD not powering down - see HERE
- Satellite EPG: Lack of information - see HERE
- Custom Label for Inputs not quite working properly - see HERE
- Football mode with AV Receivers Issue - see HERE
- HDMI Handshake Issues interferring with other equipment - see HERE
- Not Retaining Picture Mode/Colour Temp - see HERE
- Un-responsive TV after being in standby for a while - see HERE
- Wide Mode unavailable - see HERE
- Juddery Playback on USB HDD Recordings - see HERE
- Double Overlay of top Info Banners - see HERE
- Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
- Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
- Amazon Video - Lip Sync Issues - see HERE
- Favorites List in EPG - Closing when changing to external input or app - see HERE
- Amazon Video - Juddering Issues - see HERE
- Cannot grant 'write' permissions on USB Drives - see HERE
- USB Drive used for internal storage keeps disappearing - see HERE
- EPG fails to update is 'Auto Service Update' is disabled - see HERE
- 3D within 3rd party apps "Function not supported" Error - see HERE
- Info Banner - Not changing description from Now to Next - see HERE
- TV Randomly Rebooting - see HERE
- Netflix Buffering to 25% then freezing - see HERE
- WiFi will not connect on hidden SSID using 5Ghz band - see HERE
- All4 App - TV show restarts from beginning at end of first advert break - see HERE
- WiFi - Unable to connect when ethernet cable is connected - see HERE
- Amazon App - Un-pausing when daydream is activated Issue - see HERE
- Amazon App - Failing to correctly play first time - see HERE
- Volume Bar - Display Issues - see HERE
- MotionFlow issues on aspect ratios other than 16:9 - see HERE
- YouTube app (v2.0) - 4K Issues - see HERE
Current Faults (ATV 2 - Nougat):
- Info Banner - Displays randomly when using HDMI inputs - see HERE
- Volume Bar - Display Issues - see HERE
- MotionFlow issues on aspect ratios other than 16:9 - see HERE
- YouTube app (v2.0) - 4K Issues - see HERE
- Colour Settings not being retained correctly - see HERE
Issues Resolved/Closed:
- [RESOLVED] Casting not working - see HERE
- [RESOLVED] Pop up message 'Screen Format' - see HERE
- [RESOLVED - Individually] Problems updating the Firmware - see HERE
- [RESOLVED] No 5.1 Audio from various apps - see HERE
- [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
- [RESOLVED] TV SideView - Netherlands - see HERE
- [RESOLVED] Auto brightness issues - see HERE
- [WORK AROUND FIX] Disabling Daydream - see HERE
- [RESOLVED] WIFI Issues - see HERE
- [RESOLVED] YouView: Discover showing year not title - see HERE
- [RESOLVED] Amazon Prime UHD License Error - see HERE
- [RESOLVED] YouView Disabled after 10 December FW update - see HERE
- [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
- [RESOLVED] Google Play Store is Empty - see HERE
- [RESOLVED] Incorrect System Time - see HERE
- [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
- [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
- [RESOLVED] YouView Sluggish and Unresponsive - see HERE
- [RESOLVED] Duplication of HDMI Input Sources - see HERE
- [RESOLVED] TV Guide flickers - see HERE
- [RESOLVED] Video App aspect set to FullScreen - see HERE
- [RESOLVED] Auto Picture Mode is not working correctly - see HERE
- [RESOLVED] Unresponsive Remote Control - see HERE
- [RESOLVED] YouTube LipSync issues - see HERE
- [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
- [RESOLVED] Disabled Wifi switches itself back on - see HERE
- [RESOLVED] Picture but NO Sound - see HERE
- [RESOLVED] Blank screen with sound - see HERE
- [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
- [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
[RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE
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Satellite Channels Re-Sorting Itself Automatically
Problem:
When people sort the satellite channels in the order they wish, after a period of time those channels will be all moved back to the default. Disabling satellite auto tuning in the channel setup options appears to have no effect.
See discussion thread:
Potential Work-Around:
At current, there is a work-around that may prevent the satellite channels from re-sorting itself. You will need to setup the TV again (via Initial setup or Factory reset) and set the TVs country to either 'Other' or ' - '. See instructions below:
- Press the [Home] button on the remote control and goto Settings > 1-2-3 Initial Setup
- Follow the process as instructed.
- At the "Select Country" Screen - select either "OTHER" or "-" (The idea is that you do not select any country) See Screenshot
- Continue with any instructions on screen
- Re-sort your TV channels in the order you wish
Updates:
11-01-2016 - issue has been reported to Sony, any response recieved will be posted back here
15-01-2016 - issue is EU wide and is currently undergoing investigation with the aim of resolving this.
13-12-2016 - This issue still remains un-resolved, even for those running Marshmallow (Android 6.0) - Issue has been reported back to Sony again.
24-12-2016 - Added a potential work around.
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[RESOLVED] Google Play Store is Empty
Problem:
Some people are reporting that the Google Play Store on their TV is empty and displays no content. Adding/removing google account as well as factory reset has had no effect
Discussion thread:
https://community.sony.co.uk/t5/televisions/kdl-43w805c-google-play-store-empty/td-p/2073494
Updates:
11-01-2016 - issue has been reported to Sony, any response recieved will be posted back here
15-01-2016 - issue currently with engineers for investigation.
21-04-2016 - Issue confirmed as resolved with update to Google Play Store version 6.3.16.B-xhdpi
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TV Turning Itself ON
Problem:
Many forum members are reporting that their TV is automatically switching itself ON since anew FW was released on the 2 Feb (PKG3.179.0100EUA)
Reported By:
chbjerg HERE
Tall.Paul HERE
psp888 HERE
RodBRUK40 HERE
Updates:
07-02-2016 - Issue has been reported to Sony, awaiting updates
01-04-2017 - Issue still occurs under Marshmallow (Android 6.0) - as it happened to me last night !
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Bluetooth Randomly Disabling Itself
Problem:
Since 2 Feb firmware update (PKG3.179.0100EUA), it appears that Bluetooth is disabling itself at seemingly random times. It also cannot be turned back on without a reboot of the TV.
Reported By:
Risc.On HERE
Ronniebr HERE
RodBRUK40 HERE
orientboy HERE
Updates:
07-02-2016 - issue reported to Sony, awaiting updates.
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[RESOLVED] Picture but NO Sound
Problem:
Upon turning the TV on, some people are experiencing a picture on the screen but with no sound. A reversal to the blank screen with sound issue. Along with this issue, many are reporting that the remote control freezes too.
Reported by:
CraigMcK-27 HERE
Polesitter HERE
Jamiehan2004 HERE
Quinnicus
Updates:
07-02-2016 - issue has been reported to Sony, awaiting update
25-02-2017 - Closing this issue due to lack of recent complaints. With the release of the Marshmallow (Android 6.0) update on the 22nd February 2017, it has many performance and stability fixes which was most likely the cause.
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Info Button not showing all information via HDMI sources
Problem:
Since the 2 Feb Firmware update (PKG3.179.0100EUA), upon pressing the info 'i+' button on the TVs remote control, it is only displaying the information banner with little content detail. Using the proper remote control for the device works fine. Seems a CEC issue to me (opinion)
Reported by:
mrrcoffey HERE
Quinnicus
Updates:
07-02-2016 - issue reported to Sony, awaiting update
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[RESOLVED] Auto Picture Mode is Not Working Correctly
Problem:
Auto picture mode no longer works correctly and gets locked to last previous setting. It gets stuck in whatever mode it auto switches too! Even if you turn off auto mode, choose standard then turn auto back on it switches back to game mode for example
See discussion thread:
https://community.sony.co.uk/t5/televisions/feb-2016-update-android-auto-picture-broken/m-p/2123988
Reported by:
Risc.On HERE
Subcalvin HERE
Bulbs71179 HERE
Updates:
16-02-2016 - Issue reported to Sony, awaiting updates
25-02-2017 - With the Marshmallow (Android 6.0) firmware update released on the 22nd February 2017, this issue has been resolved.
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No 3D Options in Action Menu
Problem:
Some people are reporting that they cannot switch on 3D - either SBS or OU, as these options are not visible in the Action Menu upon playback of 3D videos.
Work-Around:
Use the Video and TV SideView app on a smartphone or tablet. Alternatively, if you have a previous generation remote control, this has a dedicated 3D button which works.
See Discussion:
https://community.sony.co.uk/t5/televisions/unable-to-turn-on-3d-mode/td-p/2116121
Reported By:
nwa1200sd HERE
Tim2525 HERE
Jgar1973 HERE
Makkku HERE
Adyjay33 HERE
Tarzion HERE
Updates:
17-02-2016 - Issue has been reported to Sony, awaiting updates.
15-03-2017 - Note : The work around above no longer works within Android 6 (Marshmallow). New bug/issue posted - see HERE
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[RESOLVED] Video App aspect set to FullScreen
Problem:
The Video app on my Sony TV always stretches the image to fullscreen and there seems to be no way of changing this. Pressing the action menu reveals an option for either "Expand" or "Fit to screen" but neither of these options change anything.
See Discussion Thread:
https://community.sony.co.uk/t5/televisions/kd55s8505c-video-app-issue/m-p/2129631
Reported By:
Various
Updates:
20-02-2016 - This issue is known to Sony and is currently investigating with a view for a fix
21-04-2016 - Issue appears to be isolated to 4K TVs (2015 and 2016) when streaming via DLNA to the Video app. Other apps like Plex or VLC seem OK. Awaiting further response via technical team.
13-12-2016 - This issue is fixed for TVs running Marshmallow (Android 6.0)
25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February, this issue has been resolved.
06-03-2017 - This particular issue was resolved, however a secondary issue which is related has been introduced with the Marshmallow update. A new issue has been created, see : https://community.sony.co.uk/t5/android-tv/android-tv-bugs-and-issues/m-p/2299458#M16808
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[RESOLVED] System Time is Incorrect
Problem:
Many have been reporting that the time is incorrect on their TV or it is not properly updating
Reported By:
Various
Updates:
20-02-2016 - This issue is known to Sony and is currently investigating with a view for a fix
13-02-2016 - No further reports of this issue, presumed resolved from a previous firmware update.