Free installation and demo??

[W11KSD]

Trying to purchase a tv over £1000 advertised with free installation and demo…but charging me at checkout?

[LightFoot]

---

@W11KSD wrote:

Trying to purchase a tv over £1000 advertised with free installation and demo…but charging me at checkout?

---

Hi @W11KSD   I suspect you are misinterpreting the word demo. It is a demo of how to use it and not a demonstration before you buy.

[W11KSD]

Thanks for the reply.

I'll stick with my original question, however, I'll word it a little differently if that helps?

I'm attempting to purchase a tv which is advertised with free installation and demonstration. Whilst in the basket when asked what form of delivery I would like the option for installation and demo is coming with a charge, even though the promotion states that it's free until December. Hope this is now clear?

[LightFoot]

Hi @W11KSD   Sorry, yes clear now. It is not a question that us fellow customers can answer. You will need to contact Sony (I assume that is the Retailer) for an answer. Do they not have contact information on the website?

[SatoruGojo]

Hey @W11KSD you will need to contact the sales team storesupport.en@sony.com +44 (0) 207 365 0054.