KD-49X8307C - 4K and Sky Q problem

[GremlinUK]

So i've had this TV for nearly a year - i've put up with the various bugs but now my Sky Q box had had the update for UHD i tried to change the resolution last night to enable 4K.

When i activate 4K resolution, i either get no picture or it gives me a split double screen (think 3D) wqith interference on it.

I've emailed Sony and they have just told me:

"please note that the TV supports the 4K resolution 2160p with 24fps not 50/60fps so the TV will not display the maximum resolution from the Sky Q box."

So basically this TV is unable to receive broadcast TV via Sky Q, which was my primary reason for buying a 4K TV??

[chrgray]

Is your TV listed on Sony's support page about this fault, see http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/133958

Also see http://community.sony.co.uk/t5/televisions/kd-49x8309c-4k-picture-problem/td-p/2081726

A bit worrying if Sony are changing their message on this.  Are 2015 / 2016 Sony TVs compatible with 50fps UHD or not?

[GremlinUK]

Yes, i'm aware of that issue, but this isnt a slight judder, it simply doesnt work at all....

More concerning is that Sony tech support tels me this 4k TV isnt going to work with Sky Q!

[Anonymous]

Hi there

Are you using a highspeed HDMI cable (HDMI 2.0a)

Cheers

[chrgray]

@GremlinUK, your TV is listed as being compatible with the BT UHD box, which uses the same HDMI signal format as the Sky Q box, so it should work okay.

Find your TV on the list at http://bt.custhelp.com/app/answers/detail/a_id/53069/~/ultra-hd---tv-compatibility-and-hdmi-port-set...

As Quinnicus says, worth checking the HDMI lead. The one supplied with Sky Q is a HIGH SPEED one so is suitable.

[GremlinUK]

Thanks both - ive ordered a new HDMI cable which is labelled high speed to see if that fixes it.

Its coming tomorrow so will report back

[GremlinUK · Accepted solution]

Hi

Just to update this, changing the HDMI cable to a high speed one has worked.

Thanks for the advice guys. Far more competent than Sony support who were only interested in me factory resetting the box (again)