KD-55XD8599 Subwoofer problem

[Andymac1982]

Hello!

I have a KD-55XD8599 and i have a problem connecting the subwoofer to the soundbar/TV.

The problem i have is that i dont quite understand the instructions on how to connect it (page 41 of the soundbar manual). The instructions say:

1. Press home.

2. Select 'setup' from the home menu.

There are 4 further instructions but they are irrelevant at the moment because i cannot even get past these first two instructions.

First of all, 'press home' - does this mean press home on the soundbar controller or the TV controller? If i press 'home' on the soundbar controller the TV switches to HDMI1 input and an on-screen message says 'No signal. Check external input or select another input using the INPUT button'.

I would assume that '1. Press home' means press home on the TV controller anyway. Am i correct in assuming this?

Secondly, 'select setup' from the home menu - i do not see this option. Its that simple. I cannot see this 'setup' (icon looks like a briefcase) anywhere after pressing 'home' (on the TV controller)

Can anyone advise? I have paid £350 for a soundbar and there is no bass to the sound because i cannot connect the subwoofer. The subwoofer remains on standby mode (red light).

FYI my soundbar model is HT-CT790.

Any help is greatly appreciated. Thank you

[Anonymous]

Hi there

Appologies that no one has responsed to your question.  Its been a few days now since you have posted - do you still require help or have you managed to figure it out?

Cheers

[Andymac1982]

Hello, it's ok. I still need help yes. I have been unable to solve this issue 😞

[Anonymous]

Hi there

I think the best thing to do here is to take things step by step.

Step 1:

Turn the power to the TV and Soundbar off - flick the switch on the wall

Step 2:

Firstly, can you check to see if you have plugged in a HDMI cable from the TV to the soundbar. 

On the TV, you will need to use the HDMI4 - ARC port.

On the Soundbar, use the HDMI OUT - TV (ARC) port:

Step 3:

Turn the TV and Soundbar/Subwoofer ON

[LightFoot]

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@Andymac1982 wrote:

Hello, it's ok. I still need help yes. I have been unable to solve this issue 😞

---

Quick question, have you connected the soundbar (hdmi out) to your TV (hdmi4) using a hdmi cable then switched the input on the TV to (hdmi4 ARC)? You press Home on the soundbar remote then follow the instructions. Note I do not have this TV or Soundbar but I have had a quick look at the manuals.

[Anonymous]

Step 4:

This is where you link the Subwoofer to the Soundbar.  Use the remote control that was supplied with the Soundbar.  A couple of buttons you will need to use:

When you press the [HOME] button using the Soundbar remote control, a screen like this will appear on the TV:

So for Step 4, using the Soundbar remote control follow the steps indicated on page 41 of the manual - which I have attached to this post (in PDF).

[Anonymous]

Step 5:

Using the TV remote control:  Press the [Action Menu] button, scroll down and select "Speakers"  and ensure "Audio System" is selected.

This means that audio from the TV will now be outputted to the Soundbar instead of the TVs speakers.

[Andymac1982]

Quinnicus you have provided excellent step by step instructions thank you.

i will try these out when I can get to my TV. I am unable to answer your questions at this moment because I am not in front of my TV. Once I get there I will go through your instructions one by one and can check what you have asked me.

thanks again really appreciate your time

[ballybaybaz]

Hi I have a problem with my new Sony Bravia tv and ct790 sound bar. Every 15 to 20 secs there is a momentary blank gap in the sound. The sound returns instantaneously but it’s annoying as it never stops. Is there a set up solution?