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For those who paid Euro 7.99 and need to watch their movies
Open ES file Explorer
Go to / Device
Go to System (Open folder)
Go to app (open folder)
Find netflix-ninja-release.apk
Select to execute
Select Install
If a message says you cannot install go to Allow Uknown sources and select On
This will give you a message of Update for Netflix.
Just do it and installation will start.
Then everything will work again.
Solved! Go to Solution.
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Hello all
As you may be aware, there was some issues yesterday with Netflux after the firmware update. See official article HERE. There are two issues at hand:
- Netflix failing to load up
- People with BT HomeHub 5 (maybe other versions too)
Netflix not loading
For many, Netflix was fine, however for others it failed to even load up. This should have 'auto-recovered' itself sometime last night. If it hasnt, can you please try the following:
- Turn the TV off and back on again
- Press the [HOME] button on the remote control and goto Settings > Apps
- Find and select 'Netflix' under the Running Apps section
- In the menu at the side, select 'Force Stop' then 'Ok'
- Select 'Clear Data' then 'Ok'
- Select 'Clear Cache' then 'Ok'
- Go back to the Home screen again by pressing the [HOME] button on the remote control.
- Turn TV off and on again
- Load up Netflix
BT HomeHub
For those experiencing issues and have a BT HomeHub - at the moment you will need to disable 'Parental Controls' and 'BT Protect' in your BT account settings. See support article HERE
Cheers
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Hi MiCal1967
Thanks for posting this, but it seems that Sony may have fixed the issue on their end. Its now working on my TV, but i saw reports elsewhere that it was working around the time you posted this
Cheers
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@Anonymous
Hi Quinnicus
Yes I thought that too. Could be a ramdom event. Anyway I posted this. Might help someone.
Thanks
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Hello all
As you may be aware, there was some issues yesterday with Netflux after the firmware update. See official article HERE. There are two issues at hand:
- Netflix failing to load up
- People with BT HomeHub 5 (maybe other versions too)
Netflix not loading
For many, Netflix was fine, however for others it failed to even load up. This should have 'auto-recovered' itself sometime last night. If it hasnt, can you please try the following:
- Turn the TV off and back on again
- Press the [HOME] button on the remote control and goto Settings > Apps
- Find and select 'Netflix' under the Running Apps section
- In the menu at the side, select 'Force Stop' then 'Ok'
- Select 'Clear Data' then 'Ok'
- Select 'Clear Cache' then 'Ok'
- Go back to the Home screen again by pressing the [HOME] button on the remote control.
- Turn TV off and on again
- Load up Netflix
BT HomeHub
For those experiencing issues and have a BT HomeHub - at the moment you will need to disable 'Parental Controls' and 'BT Protect' in your BT account settings. See support article HERE
Cheers
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Tried the solution, it didn't work for me. I am loosing faith with Sony, their android smart is too dumb for most people.
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Hi heathfields
What is your exact issue with Netflix? And what have you tried?
Cheers
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Netflix won't load, I get Error Codeui-800-3, the more details screen confirms the Internet is connected, the network check shows Netflix server 1 is ok,server two and three give error code nw-2-5. I have rebooted the TV a dozen times, tried the fixes on the forum no good. Netflix works fine through my Xbox, I am annoyed and perplexed. Has anyone got a fix for this ?.
P.S all was fine before the update.
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Can you please reply back with the following:
- Model of tv
- What country you are located in
- Your ISP
- Your Router brand and model?
Also, can you please try rebooting your router too (whilst keeping the tv switched off)
Cheers
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Located in U.K, BT home hub 3, on BTinfinity. I have just rebooted tv and reset router, now getting spinning circle.
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Ok, so your baxk to that main issue now, can you try clearing cache etc as mentioned above. Also, check the parental permissions on your bt account too.