sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

[Dash1st]

Hi,

I bought my Sony Bravia 65XG8906 tv a few months ago & all was great, until the tv recently installed an update, where now I am seeing a message "WiFi Not Connected" in the top right corner of the screen. 

So I was hopping that someone might be able to advise me on how to stop this message coming up. I read a few posts on here with different models having had a similar problem, with a few different ideas, but none of them have worked for me & that includes my doing a factory reset.

I've checked the network status & my connection shows that I have a full signal strength etc. I've had my line & router checked by BT where everything passed & I have at least a 60mbs fibre optic speed, so I know that's all ok.

I have had the connection fail while checking the connection & everything suggested in the 'Trouble shoot the problem is all standard stuff that I know I have checked or tried.

This is driving me mad & I hope someone can offer advise that will work. Thanks

[EdwinaU]

Hi Dash1st,

Welcome to the community.

We will look into this and get back to you when we have some information.

Our members may also have some suggestions for you.

Best wishes,

Ed

[rooobb · Accepted solution]

It is not easy to understand from your message if the tv does not connect to the wifi at all or doesn't route to internet...

In the first case there is something that probably obstacle . How far the router is? 2.4 or 5 ghz ? May you try cabling it?

[Win_88 · Accepted solution]

Hi Dash1st

There are a couple of things to check here:

Update Android TV Core Services application from the Google Play Store

1. Press the [HOME] button on the remote control
2. Select the [Apps] menu
3. Select the [Get More App] icon
4. Sign into your Google account
5. Select the [My App] menu in the Google Play Store
6. Select the [Android TV Core Services] application
7. Select [Update]

If you only get the option to uninstall, this means it's already up to date.

Do you have any similar issues when using Ethernet as opposed to Wi-Fi?

Win_88

[Dash1st]

Thanks all for your help.

I had engineers from both BT & Sky come out, as Sky TV started locking up, so it turns out a setting in the Sky system was causing a conflict in my router. The Sky engineer said that my BT hub6 has a bad habit of causing problems with Sky Q, in fact the Sky Q mini box was trying to start before the main Sky Q box & this caused the a fault in the 5ghz router settings. So he updated the Sky Q settings &  this corrected the conflict, but he had to reset the router & both Sky boxes which then stopped my tv dropping it's connection to my router, so all sorted......which I hope makes sense.

So thanks again for all your help & advice, it is much appreciated.

[suzie75]

Hi all,

I started to get this problem too after the recent update.  Most days I have to reset the WIFI details in the TV - it is really annoying and I had no problems with this before.  There is no WIFI issue here as I am working from home these past weeks and no interruption in the WIFI service.  Does anyone know a fix?  I have a Bravia Android 43 but it doesn't seem to be related to the size of the TV   There must have been a problem with the last update?  Is there a fix please?

[rooobb]

Most probably is a problem of the router with your tv...

[Haggis46]

I too have been experiencing this same problem and would be very keen to find a solution.I have tried remedies supplied by John Lewis who supplied the TV with NO luck,the TV when I check it has got the BT wifi connection but when watch through SKY box the WIFI not connected keeps flashing up every circa 40 minutes.Ian.

Sony Bravia 43XG8305 bought 2019

[rawpowerocks]

My TV does this as well. Go to settings - Date & Time (under system preferences) - Automatic Date & Time - and then select Use Network Time not use broadcast time

[salonroxie]

so i tried that and i’m up to date and i still can’t add my wireless wifi to the tv.