Sony Repair/ Warrenty for kd-xe9005 55 inch tv

[NoelK29]

lines pink yellow white and black area on left

I'm absolutely in horror today when I turned on my kd-xe9005 sony tv cost me 1300 in January 2018 it has a 5 year warranty I have the receipt still regardless of that it my prize possession I look after it with such care never touch the screen and now the screen is faulty, I soft hard and fully reset it tried all sonys advice there is no fix ? am I due to be covered for repair or replacement? I hope Sony will get back to me logged the case under case number available on request to SONY ... I just can't wait for a response literally so upset...

[Win_88]

Hi NoelK29,

That doesn't look good at all.

Could you post a clearer picture showing the whole screen? Do the lines appear even if you disconnect all external devices? Is the TV up to date?

Win_88

[NoelK29]

No they don't Sony have officially told me it's physical damage IT IS NOT !! anyways they are not willing to uphold my 5 year warranty what do i do ??

cables, reset soft hard update software nothing worked. 😞 i told sony I have no kids no pets just me and my fiance we don't touch the screen ever and a guy over the phone says NO it is and they apparently have no complaints dept or no way to take it further he said the outcome stands major upset ...

[Win_88]

Hi Noel,

I know it may not make sense to you, but the bottom left corner of the screen shows an anomaly that is always a sign of physical damage. It may not be clear what really happened but there must have been some sort of impact. 

You should still be able to contact a service centre near you to have the TV inspected for more confirmation, although that's probably going to cost you.

Win_88