Sound issues

[panchels]

Hi I'm having sound distortion  issues with ht-ct390 with [edited by moderator to remove email address]-55xd9305 please help it's really bugging me thanx 

[Anonymous]

Hi there

Can you please provide a little more information?  Are you getting audio distortions from a specific app (i.e. Netflix) or when using bluetooth or even the analog in port?  Or do you get it from all sources - including broadcast TV (i.e. Freeview etc).

Cheers

[panchels]

hi its from all sources now it wont even ome on at all even though the
orange light is on this is very very frustrating

[Anonymous]

Hi there

If there is no sound at all, try switching it all off completely - including the TV.  Switch it off from the powerpoint on the wall for about two minutes.  Then try again.

If that fails, I suggest a factory reset of the soundbar:

Can you also tell me how you have connected it to your TV?  Are you using an optical cable or a HDMI cable.  If using a HDMI cable, have a read through this page below and see if it helps:

https://community.sony.co.uk/t5/android-tv/hdmi-problems-troubleshooting-steps/td-p/2141941

Cheers

[panchels]

thank u i will try that out im using hdmi i was using optical cable but have it plugged in to my ps pro even when that was plugged in it still had distortion thank u