Soundbar Issues with KD-43X75WL

[DAFFY1981]

Hi Guys, i hope you can help. I've just bought the KD-43X75WL this Saturday and i love the TV but i have an issue with my Soundbar. When turning up the Volume on the soundbar using the Sony remote via eARC and ARC it turns up fine but when i turn it down it goes down a few numbers and then it stops and unable to go down further, but it will go back up. I've tried a different HDMI cable and still the same. I'm hoping its just a compatibility issue and nothing wrong with the TV or Soundbar. Does anybody have any ideas please.. Thanks in advance...

[LightFoot]

Hi @DAFFY1981   What happens if you disable eARC and just use ARC?

[DAFFY1981]

Hi LightFoot, thanks for the reply. I get the same issue using ARC.

[MaggieGreene]

Hey @DAFFY1981, what is the model name of your sound bar? You can use this link to help you locate the model name: https://www.sony.co.uk/electronics/support/articles/00248604 

Make sure that the Bravia Sync feature is enabled by following the steps here: https://helpguide.sony.net/tv/kaep1/v1/en/04-07_03.html