DSC-W830 - Viewing and saving video clips

[dornie]

Can view still images on camera and can save to laptop. Can view a video clip on camera but, when memory card inserted on laptop, there is no icon of the clip. Very frustrating as it's a clip worth sharing with family. Wondering if it's something to do with internal memory. Any suggestions?

Thanks

[The_Black_Rose]

Hi Dornie,

Have you tried using the PlayMemories Home software to view the files? You can download it for free here: https://bit.ly/2CpEP5M.

Cheers,

The_Black_Rose