PlayMemories Website - Timelapse Purchase Problems

[Suiris]

Dear all!

I have been trying to purchase the timelapse application on my RX100 IV camera, but I am unable to finish the process. After finally confirming that I want to purchase the application an error occurs.

Installing the free App „My best portrait“ worked fine though. 

Could someone please fix this?

Thanks & Kind regards 

[Pascale_F]

Hi Suiris, 

Welcome to the community. 

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas. 

Thanks,

Pascale

[Suiris]

Hi Pascale

Thank you, PlayStation Support has also been involved (incident 190122-002256).

Kind regards

[The_Black_Rose]

Hi Suiris,

Have you tried installing the application from the PlayMemories Camera apps website itself then moving it to the camera?

You can access the website using this link: https://bit.ly/2RShHFK

Cheers,

The_Black_Rose

[Suiris · Accepted solution]

Dear Black Rose,

this hint should have come from Sony support, thank you very much! First I tried it from my iMac, this approach failed for unknown reasons (could never establish a connection to the camera, used Safari and Google Chrome). Then I used a Windows device with the Google Chrome browser, this worked perfectly. 

Getting this app on my camera was ridiculously complicated and time-consuming!

Suiris

[The_Black_Rose]

Hi Suiris ,

I'm glad it's resolved and you can finally enjoy using your camera.

Cheers,

The_Black_Rose

[MikeR_UK]

Hi Pascale_F,

I'm just wondering if you had any luck finding an answer to this that doesn't involve using a Windows machine (I don't have one). So far as I can tell, the purchase app function on the camera is broken - I get the same error screen as Suiris and attempting to install it via a Mac doesn't work on either High Sierra or Mojave - in both cases, the Sony PlayMemories Camera Apps downloader does not install correctly which means you can't download the applications.

This is really frustrating and I can't see anything on the PlayMemories support pages to help.

Thanks in advance,

Mike.