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BDPS3500B Blue Ray & Snag movies - app freezing player

BDPS3500B Blue Ray & Snag movies - app freezing player

I have got a BDPS3500B blue ray player and yesterday went to open the Snag films app, this opened but when it did, made the player freeze.  Have checked if player is up-to-date and it is so don't know why this app is making the player freeze.  Any suggestions?  Thanks in advance. 

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