HT-RT5

[rjhazeld]

Just been told the main circuit board on my sound bar has failed and Sony cannot supply a replacement 😠 This leaves me with a perfectly good wireless sub-woofer and also the pair of wireless rear speakers. Leaving aside the lack of reasonable provision of spares (I thought a 10 year lifecycle was expected as a minimum these days) does anyone know if the wireless speakers will work with a currently available sound bar? If not I won't be buying anymore Sony products.

Thanks.

[Marino.Manolo]

In my opinion it is certainly not the right approach towards a community of users, but do you really think that the other manufacturers in 2021 can behave differently?

[LightFoot]

Hi @rjhazeld 

I take it that you are aware that there is a world wide shortage of chips due to the Covid pandemic.

Most Sony products come with a 5 year warranty (from the best retailers) so you should get your money back if they cannot repair.

However if you know the part number it may be in stock from the official spare parts supplier.

EET : Distributor of tech & IT components and solutions (eetgroup.com)

[rjhazeld]

Thanks for the replies.

There are certainly better firms for support.

I am aware of the chip shortage, but the response I got was we haven't got any and its no longer available not that there would be a delay because of the lack of chips.

.

I should have said the unit was 6 years old.

[LightFoot]

Hi @rjhazeld   I personally would see this as an opportunity to buy something new and different 😀

[rjhazeld]

Indeed and its manufacture's name may well begin with an 'S' but won't end with a 'y'!!

[HannahEd01]

Hey rjhazeld, why didn't you contact your retailer under the act of goods sale"?

[royabrown2]

@HannahEd01 

Have a read of this:-

https://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act-a4fvv5x8SaYa

@rjhazeld would have an uphill battle rejecting a product after six years 😢

(Strictly, the six years mentioned is how long you have to bring a claim after the fault becomes apparent, but six years seems to be a generally accepted reasonable lifetime for consumer goods).

And six years ago was 2015, when the Sale of Goods Act was replaced by the Consumer Rights Act from 1st October 2015, so any claim might have to be under:-

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

But a new Right to Repair Act, whereby manufacturers would need to keep spares for (say) ten years, and replace any item for which spares were unavailable, would be no bad thing.

[Bat_Rick]

I believe retailer won't accept a 6 years old unit as a return!