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HT-XF9000 soundbar : unusable since last update

SOLVED
profile.country.FR.title
cremaudu
Explorer

HT-XF9000 soundbar : unusable since last update

Hi all,

I have a HT-XF9000 soundbar.
I updated recently to version 2.155 and now I have a problem that prevent me to use it normally.
Indeed, twice or three times randomly in a minute, a large black bar appears a the top of the screen as if I was changing the output : 

black band at the topblack band at the top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The problem wasn't here before the update.

This is my configuration :

NVIDIA SHIELD TV <---HDMI---> HT-XF9000 <---HDMI/ARC---> SONY KD-65XF9005 (last update)

I tried changing HDMI cables => problem is still here
I switched every option I can to "off" (eARC, etc ...) => problem is still here
I changed the configuration  removing the soundbar : NVIDIA SHIELD TV <---HDMI---> SONY KD-65XF9005 (last update) => then everything comes back to normally


So the problem is the last update.
What can I do ?
How can I downgrade ? I tried but the system refused.

At the moment, I removed the soundbar from th TV.

I am disgusted.

Any ideas ?

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.DE.title
Peter_S.
Genius

Hi,

 

Most likely this issue is related to the TV. Please turn off the info banner in the TV settings to get rid of it.

Engineers are currently investigating the root-cause for this issue.

 

Cheers

Peter

View solution in original post

3 REPLIES 3
profile.country.DE.title
Peter_S.
Genius

Hi,

 

Most likely this issue is related to the TV. Please turn off the info banner in the TV settings to get rid of it.

Engineers are currently investigating the root-cause for this issue.

 

Cheers

Peter

profile.country.FR.title
cremaudu
Explorer

Thanks for your response.

In between, I change my configuration with this :

NVIDIA SHIELD TV <---HDMI---> SONY KD-65XF9005 <---HDMI/ARC---> HT-XF9000  

and it works too.

 

Waiting for the next update then.

 

Thanks

profile.country.FR.title
cremaudu
Explorer

I see that an update resolved the issue.

I wanted to tanks the devs for that !

I can now go back to my ideal setup.

Thanks again !