HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync

[Keving1411]

Since the release of the firmware update I am not able to use the sound bar. 

I have tried to restore to restore to factory default, to no avail.

i have no home screen and the sound is out of sync.

help please!

[Sean_Mc]

Hi Kevin,

I would recommend getting in touch with the Support team for help with this here.

Thanks,

Sean Mc

[sthatch]

I've also been having this issue and the support team don't do anything other than tell you to take it to a 3rd party and pay for it to be fixed.  It's a software issue and I'll be taking this up with trading standards as the product is not fit for purpose.

[kroener89]

Over two years later, no update available. The Sound bar is still not working and nobody can help us...

[Win_88]

Hi @kroener89

It would be very helpful if you describe the problem a bit more

-Do you have no sound at all or is it a lip sync issue?

-Are you also facing issues with the Home Screen?

-Do you have a Sony TV?

Win_88

[kroener89]

Hi Win_88

- I have no Sony TV.

- Home Screen is missing/popping up after about 15 Minutes(?)

- Audio is about three Seconds late. Problem is not depending on Input. HDMI/Optical/BT, all have a latency of about 3 Seconds

- Remote and Touch-Button Input is also delayed

Firmware is the latest available on the Sony Website. Reflashing it is not possible, even when the system reacts after a while and a Homescreen is showing. I get always the message "Firmware is already on this level"

best regards

[Win_88]

Hi there,

I'll try to pass this one to my Sony contact then.

Win_88

[Arijos27]

I've had the same problem for 18mths. Worked from new for a bit more than 12mths then as soon as the firmware updated it's just been collecting dust.

Did this issue ever get resolved?

[sthatch]

I took mine to a Sony approved repair centre for diagnosis and they seemed
to think it was a faulty motherboard (PCB depending on your preferred name)
and that it was a common issue with this model.

I still don't buy that idea and a replacement board is roughly the same
cost as the whole unit cost new (roughly £200).

I've sacked it off now and only use it as a glorified Bluetooth speaker.
For the space it's taking up, I think I'm just going to recycle it shortly.

[HannahEd01]

Hi guys, there's a new software version that has been released recently: https://www.sony.co.uk/electronics/support/home-theater-sound-bars-home-theater-systems/ht-xt2/downl... Let me know if it worked.