Sony HT-G700 Firmware version newer than on site!

[npapanik]

I recently purchased the HT-G700. I checked the firmware version to see if I needed to update or not and its version was 2.096. The latest version in European Sony sites is 1.062. What's happening??

[Griffin_door]

Hi @npapanik, i think that there should be no issue here as long as the device is working fine.

The device might have gotten a new update directly at the store or at the factory before you received it 

[npapanik]

Its definitely from the factory, but its a bit weird that they haven't posted it in their sites. Also, the version seems radically different from the 1.062... 

[mikesado1]

Thank you for the insight. Though it will be great to hear from Sony directly as I have posted the question to them and still waiting for a response. Will update their response here once received to help others with similar issue.

Thanks all.  

[HannahEd01]

Hey mikesado1, try the chat service, you'll get an immediate response.

[mikesado1]

Posted the question to Sony Customer support about the discrepancy between the latest firmware version for Sony HT-G700 soundbar posted on European sites and the version I recently purchased and this was their response below. Hope this helps anyone with the same question:

"Thank you for your recent email.
With reference to to your enquiry regarding Sony HT-G700, kindly note that we have received the outcome of the investigation which confirms that due to worldwide constraints on silicon chips, some hardware components are different to the original batch.
Kindly note that version 2.096 is the equivalent of version 1.062.
Moreover, updating the system, in case of a future update release, will be possible with no problems.
Should you have any further questions, please feel free to reply to this e-mail.
Thank you for your enquiry.
Yours sincerely,

SONY SUPPORT TEAM"