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STR-DN1050 Tunein favourites deletion?

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BollyDave
Member

STR-DN1050 Tunein favourites deletion?

So, for whatever reason, Tunein stations that used to work now show as "station name - not supported" and selecting them results in an annoying series of beeps and the helpful announcement it's not supported. OK fine, but how do I delete stations that are now cluttering my favourites list?

 

Obviously there's no such thing as a sideways cursor or other handset button that immediately offers a "delete" option, that would be far too simple. So I found the option under Station options which offers a prompt to remove favourite (oh the excitement, this looks hopeful) but when the option is selected it merely returns a one word message "Fail" and the station is still listed. 

 

So what dark art is needed to remove defunct station names? Is there an option buried somewhere else that I've been stupid enough to overlook, or is this another Sony "we've messed up, and now you've got to live with it" issue?

 

As you may be able to tell, I am increasingly disenchanted with Sony's habit of selling all singing all dancing product, and then dumping features which leave the customer high and dry.

If it weren't for the cost of this amp, and what I'd get for it on the used market now, I'd happily punt it.

19 REPLIES 19
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cass_n
Community Team

Glad to hear it!  And yes - TuneIn do still provide a service to Sony products, so I'm sorry about all the confusion with that (it took some time to get to the bottom of it).

 

Regarding the Music Centre app, I'm afraid the only thing I can suggest is to try downloading the previous version and then turn off automatic updates.

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BollyDave
Member

Cheers for clarifying the position wrt ongoing Tunein service, that's also good news!

 

I'd like to focus some more on the Sony Music Centre app issue if I may, as I think there's some flawed thinking on the part of Sony and/or an unnamed 3rd party developer.

 

The facts - the last update to this app (via the Apple app store) dumped support for the STR-DN1050 amongst others. The app has an ongoing lifetime, but for reasons nobody has explained if you have certain receivers, the latest version of the app will not support them. You could call it discriminatory support.

 

The user impact. It's my view that this range of receivers was marketed partly on the convenience of using a handheld device such as phone or tablet to access what I'd call detail settings. Stuff such as equaliser, speaker details such as position and levels etc.

 

Given the diverse range of sources I use, and I guess it's the same for most owners, otherwise why would you have a receiver with the range of inputs available (I have the following inputs: DVD, BluRay, console, satellite, local network and internet streaming) it's to be expected that tweaking various levels to achieve preferred audio presentation will be needed, as not every source is the same. This can even be true within one input device, say CD, DVD or BluRay, just as a result of varying recording approaches. It's always been the way and always will be.

 

How does one make these changes on the fly? Well the remote control does not have dedicated buttons, nor a display to show what levels are set to, so a visual guide is needed. There are 2 ways of doing that, either using a handheld device plus the app, or using the TV as a monitor. Now the TV approach may be acceptable when viewing a movie, as you're "already there" but for sources that are solely audio it does not make sense to crank up a dirty great TV purely to view various setting sliders. Not only does this involve the avoidable extra energy usage, but for certain TVs e.g. plasma it is not a good idea to leave the TV on all the time, to avoid screen burn.

 

Equally, turning the TV on and off every few minutes to make those tweaks is simply annoying.

 

Now the app change, as I think there are a few points to consider. Sony certainly don't seem to either understand the impact of these, or don't care.

 

-It is not possible to "reload" the "old" version of the app, which supported more devices including the STR-DN1050. The Apple store only offers one variant of the app, the latest.

-If you do accidentally update to the new version, there is only one way to fix it, and that depends upon the customer having created a backup of their device BEFORE the app got updated. If you don't have that backup you're screwed. Even following this approach is a hassle. It takes a good amount of time to reset an Apple tablet/phone, then load your backup, then bring all other apps up to date, except Sony Music Centre. Of course th time for this will vary and factors such as how much stuff you've got in the cloud that has to replicate down to your device again. Not really acceptable.

-Other scenarios of pain and inconvenience revolve around device change. Let's say you are in a phone contract, and the phone is how you manage your receiver via the app. New phone arrives, with no apps. You load all your favourite apps, go to load Music Centre, oh dear, only the new version, so you can't use phone to control things. Ditto if you change your tablet. The other factor to consider, particularly with Apple products is their marketing view is that an iPad/iPhone only has a TWO year lifecycle in terms of ownership. They would claim this is due to people wanting the latest processor/display spec etc but as many owners know, the reality is hardware change can often be also driven by IOS updates. Once again, you change your hardware, no old app to reload.

-Finally it is my understanding that Apple are on a crusade to move to 64 bit apps only. Once more this will flush out older but perfectly usable hardware, and once in the hands of the owner they will find they don't have the right version of the app to install.

 

A point I've failed to get across to Sony is that they could fix this in one fell swoop, by ensuring co-existence of both versions of the app for the benefit of ALL customers. not just a select audience. Just make it clear in the app blurb which version for which device. Surely it cannot cost that much to host both versions. One that is still developed as needed, the "old" one remaining static. It may not have been the fastest app, but it did at least work.

 

So, apologies for the long post but I think it important to get this out in the open. I suspect there are still many owners that are in for a nasty surprise if they choose to update all apps on their device without considering the impact of doing so, and to be fair, why should the owner need to worry about that? At the time of marketing devices such as the STR-DN1050 nobody told me that an app you'd rely on might just disappear without a substitute being made available.

 

The responses from Sony Support I've had have been dismissive and to be honest somewhat insulting. Sure, they've apologised, lots but that's no good to me. They can't reasonably use the excuse that the contract they have with developers let's them do what they like (and that's pretty much the implication) Are they so short sighted they cannot see that if this is true, a 3rd party is undermining the out of the box functionality of their hardware? It's practically obsolescence by design, or negligence.

 

I'd appreciate any insight anyone can offer on this, or even better, if someone can get the points I've made in front of someone from Sony, and get a response from them as to how they think this is acceptable.

 

For completeness here's my other thread on this one:
https://community.sony.co.uk/t5/home-cinema-projectors-players/sony-songpal/td-p/2297225

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cass_n
Community Team

Hi @BollyDave - sorry about the delay.  I'm just waiting for clarification on something and hopefully will get back to you shortly.  Thanks, C

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BollyDave
Member

No worries at all, I actually feel I've made more progress with your help here, which is most appreciated!

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cass_n
Community Team

Hi again @BollyDave - I'm afraid that unlike the TuneIn issue, I do not have a solution for the Music Centre App issue.  Downloading the previous version (as I mentioned before) is only an option for Android users - not Apple users as you rightly pointed out.  I have, however, made sure that your feedback has been shared with the relevant teams - but no solution to give you unfortunately.

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V_jamese
Explorer

I was getting the same messages as the user in the Original post "Cannot Play" and "unavailble" for music I had always listened to and in my Favorites (I'm in the U.S.)

On my Sony STR-DN1050 Receiver, I Signed Out / Entered the Registration Code successfully on TuneIn.com / Devices.

 

I still get the same error messages even after hitting REFRESH on my Receiver.  Also to NOT see any of my Favorites I ha on the Receiver under the TuneIN website.

 

Whatis going on?? and why did they STOP playing?  no one has Explained that !!!  T.I.A.

I followed your instructions

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V_jamese
Explorer

Thank for all the above info.  Iwas able to Login TuneIN.com and go under DEVICES and add the Registration number of my STR-DN1050.

As a Test I created a Favorites flder on TuneIN and added 2 of my Station in there.  I refeshed my Receiver after removing and Signing inot the Account on it.

 

I DO see a GENERAL Folder and  a FAVORITES folder that I have on the TuneIN account, however  I  am not able to remove the Stations that say "Not Supported" or "Cannot Play", so there is still a FLaw in the communication.

 

An added note that I can still use EARLIER versions of SONGPAL and TV/ Video Sideview    ---they both work..  I dare NOT upgrade them as I tried Sonpal upgrade one and it did not support my Receiver!!

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SkyNet404
Specialist

As you said, sadly I think the more you update every single service, the more issues it'll create, cause of the different software and due to the age of the devices and services, and the fact that you also can't delete or remove and update is kinda annoying.

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BollyDave
Member

I'm actually pretty surprised to see this discussion continuing, but guess that's a sign of how frustrated some are by these issues vs. the lack of support by Sony. I admire anyone for persevering.

Based on my customer service experiences with Sony, which got me precisely nowhere, it seems clear to me that they simply do not care.

The issue I, and others have experienced - where apps used to either deliver service content, or control the audio environment, are "upgraded" to the point whereby existing hardware loses functionality is a damned disgrace.

If owners were given the choice, fine, but the last straw for me was the dropping of app support for the 1050. No alternate path with equal functionality, it's their way or the highway.

I've said before that as I make any new purchases, Sony won't even get a sniff.

A few weeks ago I bought a new TV. The salespeople recommended I consider Sony kit on my shortlist.

I didn't even entertain the thought. Why? Because Sony's after sales attitude stinks, and in my mind I could only foresee that following that purchase, some aspect of functionality would be degraded, and that's easily done with internet connected TV kit.

Yes my case could have been an exception in terms of customer service experience, but I think not, and given the efforts I made to seek help, they had their chance.

So my new (non Sony) TV is now in place and I was happy to hand over £1500 to another brand. Sony can do one as far as I'm concerned. Utterly unprofessional at several levels. And I'll continue to recommend others avoid them too.

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SkyNet404
Specialist

What a feedback!

Hopefully it gets noticed, and they don't make the same mistakes again!

Cheers buddy.