UBPX-700 Freezing

[Manchos]

I've had the UBPX-700 4k bluray player for about 6 months now. From the start I had issues where it would randomly freeze up during playback of any type (streaming or blurays of 1080p or 4k) and I'd have to unplug power to restart the unit. Sometimes itd be fine, other times a movie would need 3 restarts to get through- extremely annoying.

Each time I'd google for fixes and find none. Seemed quite a common issue so I assumed a firmware fix was on the horizon. As of yet, nothing.

Any clue as to when this issue will be sorted? For a £200+ product I should be able to get through a film without having such a problem

PS: I've tried all the Initialize Player and reformatting solutions that have been offered, none work. Figure this is a firmware fix or unit fault.

[Pascale_F]

Hi Manchos,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[Win_88]

Hi Manchos,

I'm interested to know if this seems to happen with every piece of content you play? Does disconnecting the player from the internet make a difference when playing discs?

Win_88

[Mello96]

Hi,

ive also had issues recently with a few 4 k Blu Rays, most recently Mission Impossible Fallout freezes or pixelates about half way through the movie when it’s reaching the third layer of the disc.

ive disconnected from power source, internet, performed factory reset and wrote to Sony but nobody can exploit this fault.

disc looks spotless, compatibility issue?

any advice?

[xSCDazx]

its now 2021 and this issue is still present, seems to be on BD-100 disks! Sony not helpful at all 😞 £200 down the drain.  I want to watch my movies not have to pull out the power or reset...!

[HannahEd01]

Hey xSCDazx, I believe it needs a service now!