I've got a case id for my fault but every time I call I get the message 'we've found your case id and will transfer you to the next available operator' but I'm immediately cut off. Live chat is closed and my messages on X are being ignored.
Truly appalling customer service.
BTW This is the problem: " I've just switched from O2 to Three and can no longer make or receive voice calls. The people at Three told me it is a known issue." I've since contacted Three and they told me I need to turn on VoLTE. I've followed the instructions but the VoLTE on/off switch doesn't seem to be present.
Any help would be greatly appreciated.
