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elvisthepelvis1956

Hi had Sony Headphones Cordless connected to Sky Glass Tv with Sony surround headphone system, via https://www.amazon.co.uk/Extractor-Converter-Support-Digital-Coaxial/dp/B08XXJ5VT9 all been working fine, Extractor Converter red light on, till I unplugged hdmi cable from Sky Glass TV to exchange for New Sky Glass TV An HDMI cable between the eARC HDMI port (HDMI 2) on the Glass set and HDMI-ARC-in on the extractor unit, now no sound from headphones when I plugged in , An HDMI cable between the eARC HDMI port (HDMI 2) on the Glass set ,please advise, many thanks David.

elvisthepelvis1956

Link to Sony Headphones Sony MDR-HW700

https://helpguide.sony.net/mdr/hw700ds/v1/en/contents/01/index.html

royabrown2

@elvisthepelvis1956

You’ve had at least three people telling you the solution, and you have even found it yourself, in your manual.

But you don’t seem to want to drop the converter right out of the chain, at least for the moment, as previously advised by @LightFoot @and @HannahEd01 ; and there is no converter in the picture from your manual that you showed, just an HDMI cable from the (e)ARC HDMI In on the TV to the HDMI Out on the DP-HW700.

(Note: the single HDMI Out, marked ARC, not any of the three HDMI Ins.)

if the TV is OK, and the HDMI cable is OK, and the DP-HW700 is OK, and the MDRHW700DS Digital Surround 9.1 Wireless Over-Ear Headphones are OK, this should be all you need.

If the setup still doesn’t work, then assume that the Sky Glass TV is faulty, and try the above on the replacement Sky Glass TV when it arrives tomorrow.

If the setup does work, but you still have a hankering to put the converter back in the chain, can you please explain what this is supposed to achieve, so we can understand what it is for?

As far as I can see, while this unit might be good for going from digital HDMI to analogue audio and optical, the absolute best it can do is to put out on optical an audio signal no worse than the HDMI input it is receiving. And you simply don’t need this when you can plug straight into the ARC HDMI Out on the DP-HW700.

But maybe it has some other useful function?

My favourite bedtime reading is a Sony product manual…

elvisthepelvis1956

I connected HDMI cable to HDMI 2 ( e Arc ) port on Sky Glass TV to back of Sony processor, did not work,photos of converter and processor and advise given by someone on AV Forum, checked all cables plugged in correct,so still not sure what to do,help is needed.

royabrown2

@elvisthepelvis1956

‘Back of Sony processor’ isn’t specific enough.

Did you plug the other end of the HDMI cable coming from the TV into the rightmost HDMI socket on the Sony processor, looking at it from the back, fourth along on the photo?

That’s the only one it will work in.

My favourite bedtime reading is a Sony product manual…

elvisthepelvis1956

I plugged HDMI cable coming from the TV (eArc port ) to Arc out on processor HDMI,did not work ( close up photo of back of processor.Back of Processor.

royabrown2

@elvisthepelvis1956

I understand that you are unhappy with your replacement Sky Glass TV, and a further replacement is coming today. In which case, first try with that.

Something else you could try is plugging a DVD, BluRay player, or other HDMI device, into one of the other 3 HDMI ports on the back of the processor, and seeing if the video plays out to the TV through the HDMI Out when you select HDMI 2 on the TV, and the audio plays through the headphones.

If all is as it should be, this will work.

And, as a separate test, if you have another device with ARC on it, try plugging the cable from HDMI 2 on the Sky Glass into that, and see if you get audio from the TV that way, or just silence again.

Before this test though, ensure that CEC is turned on, on the Sky Glass TV, and if it allows, try both ARC and eARC, though we might hope that the TV will handle this automatically.

My favourite bedtime reading is a Sony product manual…