Video Format Old TV's

[BrendanCooney]

Hi there,

My client is using old KDL-40EX401 Video TV's for fast food menus. They were running stills but we have animated the menu. 

We have given them Mpeg and Mpeg 4 files. None of these work.

The error we receive is video resolution not supported. 

Do you have any advice for us?

Kind regards 

Brendan

[LightFoot]

Hi @BrendanCooney 

If you haven't already done so, all I can suggest is you consult the Specifications or Operating Manual. Maximum resolution for MPEG4 is 1080 x 1920.

KDL-40EX401 Specifications | Sony UK

41681481M.pdf (sony.com)

[BrendanCooney]

Hi there LightFoot,

Thanks I have. I'm looking into these conversions now.

Kind regards

Brendan

[Piscie]

Hi @BrendanCooney, have a look at the supported formats for each port here: https://www.sony.com/electronics/support/res/manuals/4168/41681481M.pdf page 15, maybe you can also try a different connection method.

[royabrown2]

@BrendanCooney 

What resolution are the mpegs you are supplying, and what is the delivery method?

e.g. USB stick or what?

Anything up to 1080i should be fine via any input, but 1080p is only via HDMI or Component In:- 

• Video Signal

  • • 24P INPUT

      YES(HDMI®)

    • 720P

      YES

    • 576P

      YES

    • 480P

      YES

  • • 576I

      YES

    • 1080I

      YES

    • 1080P

      YES(HDMI®/Component)

[BrendanCooney]

Hi I am using a USB and trying mpeg, mpeg2, mpeg 4, divx and its not working?

[royabrown2]

@BrendanCooney 

Can you ensure the frame rate isn’t 24p and the resolution is no higher than 1080i?

My next step, if still no go, would be to get out my little media box, plug the USB stick into it, and play it out over HDMI into one of these TVs.

Not a production solution, of course, but might provide a few pointers as to what is happening.

[Piscie]

@BrendanCooney have you also tried different USB sticks?