Vaio - so disappointed

[oeurf69]

Purchased a new Vaio 2 weeks ago. Optical drive suddenly failed to read any CD's or DVD's. Sony Centre have said I need to arrange to have the Vaio returned to Sony to see what the problem is! No offer of replacement until its been sent back! Two weeks! Ridiculous!

[Blencogo]

Hi oeurf69 and welcome.

Sorry to hear about your Vaio's problem.

Can you please just check one thing to see if there is a simple solution?  Go to Device Manager and see if there is a yellow error icon against your CD/DVD-ROM drive.  If yes, double-click on it and let us know if there is an Error Code.

Worth checking before you send it off for assessment!

[oeurf69]

Hi Blencogo

No there is no error icon against the CD drive. According to the healthcheck the optical drive is operating properly...but obviously it isn't as it won't play anything

[Blencogo]

That's a pity - no quick fix then.  Worth a try though.

Let us know how you get on.

[gugabackhand]

This rarely happens. But I think they pay for the two way shipping here.