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silviu2008
Explorer

Sony HT-XF9000 randomly losing sound

Hello,

I have this soundbar for quite some time already and I'm pretty happy with it, however there is a strange issue where the audio completely cuts out and seems to be happening only when watching ATMOS content on Netflix (this happens randomly, sometimes it may happen once per movie, sometimes even more often). The only way to get audio back is to turn off the soundbar via the green button on the remote and turn it on again. When the audio stops working, the soundbar is still on (the LED color on the subwoofer is still "amber" color). I have tried multiple settings (like turning on/off Vertical S, etc) but none seems to work. The HDMI cable that I use is high quality so that's not the problem. Anyone experiencing this problem? Thanks!

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