VTX D800U Freeview box won't come out of standby mode

[CliveyBoy17]

My Freeview box put itself in to Standby mode. In the Troubleshooting section the manual says: "The indicating light is Red • The receiver is in standby mode • Press the l/1 button on the remote control to cancel standby mode"

Any suggestions as to what to do when pressing the button on the remote control, or the on/off button on the box itself doesn't work?
Thank you

[Sean_Mc]

Hi Clive,

Welcome to the Sony Community. 

Are you saying you've tried pressing the l/1 button on the remote control to cancel standby mode and it's not resolving the issue?

Best wishes,

Sean Mc

[CliveyBoy17]

Hi,

Yes, that's what I'm saying. It is frozen in Standby mode and pressing
the button on either the set itself or on the remote control doesn't activate
it.

Clive

[Edited to remove personal information]

[LightFoot]

Hi @CliveyBoy17   I recommend that you edit your post to remove all your personal information. This is a public community.

[CliveyBoy17]

Mmmmm, what does that mean - that I've given away that CliveyBoy17's name is actually Clive? How do you know that's not a bluff? I'd have preferred a solution to my problem rather than an instruction on online community group etiquette. Or have I missed something?

[LightFoot]

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@CliveyBoy17 wrote:

Mmmmm, what does that mean - that I've given away that CliveyBoy17's name is actually Clive? How do you know that's not a bluff? I'd have preferred a solution to my problem rather than an instruction on online community group etiquette. Or have I missed something?

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Hi @CliveyBoy17   It looks like a moderator removed your telephone number etc. for you. Nothing to do with etiquette, just safeguarding. Sorry I cannot help you with your problem, however you may get some help by contacting Sony Sony UK Support . Apologies if I upset you in any way.