Forgot my screen lock password xz2

[Yollie01]

Hi all

I feel like a I just stepped out of the light and into the dark zone. I changed my password in the middle of the night and forgot it. There is a lot of photos that I haven't backed up and can't afford to lose it. Do anyone know how I can unlock the phone without a hard reset?

Please help!

Regards

[Martin1]

No worries @Yumz1, Glad i could help!

Let me know if you have any further questions! Otherwise have a nice day and a great weekend! 

[Yumz1]

Thank you, you too, have a good weekend

[Jelena11]

Hi!

My Mum has the same issue, but she says she has nevar put a screen lock password on her phone which is now required.

And to make it even worse, she does not remember her account credentials, thus making it impossible for us to unlock her phone via Xperia Companion.

Is there any chance to solve this ourselves?

[Martin1]

Hi @Jelena11,

As a software repair will trigger the Google Device Protection forcing you to log in with the same Google credentials that were entered before the repair, I believe that the best thing to do in your situation is to get in contact with your local support team for further assistance.

I hope that answered your question!