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Microphone not working in speaker mode

Golightly
Visitor

Microphone not working in speaker mode

Hi all, I just bought the xz2 compact (my 3rd Sony as I've been very happy with my z3c and z5c) and noticed a problem. The microphone is working fine when placing calls either with my network or via internet (whatsapp, etc), but as soon as I swap to speaker mode the mic goes very quiet for the other side... To the point where they can only barely hear me even when their sound is turned high. I've tried restarting the phone and disabling Google as some other forums suggested, but this did not work. Using Bluetooth headphones worked fine too so there is obviously a problem with the microphone on speaker mode.

Anyone else having this issue? Or any advice? I also tried the microphone test on the actual device and it was also very quiet. Thanks in advance. 

13 REPLIES 13
Bananymous
Visitor

Dammit, mine doesn't work either.

I love the phone and I imported it with a high price and risk and now this.

I hope it'll get fixed.

Bananymous
Visitor

Yo!

Settings < google < search,assistant,voice, < voice

Play little bit with it's setting switch this and that and it will get fixed!

Nickbil
Visitor

Exctly the same problem. Pleas some help us!

Charlie030
Visitor

XZ2c exactly the same problem here in 27.02.2020 latest updates, latest firmware, repair support for Germany says everything is ok.....

On Whatsapp Viede conference the other people cant hear my and also testet with service code 

*#*#7378423#*#* secondary mic ist very quiet