Can't access STRDN1040 Home menu

[BigRedSwitch]

I don't know when I last accessed the Home menu on my STRDN1040 receiver but I certainly can't now!  It's only 7 years old and gets light use.  My tv is a Panasonic TX-50EX700B, about 2 years old.

When I press AMP on the remote control, that button lights up red as per the manual but when I press HOME nothing appears on my tv. I have an HDMI cable running from the OUT_B ARC port to the HDMI 2 port on my tv.  I get sound and vision ok from my SKY Q box ( temporarily without BluRay or DVD - hope to try this very soon).

It seems to me that there are three obvious causes of this problem:

       1. The receiver is broken. 

       2. The remote control is broken - apart from substitution how can I check?

       3. Incompatibility between the receiver and the tv (ARC problem?)

Does anyone have any idea as to what I should try next?  All suggestions greatly appreciated.

Ian

[Joe_Dohn]

1. You can try removing everything from the receiver and unplugging it for a few minutes.

2. And to check if the remote is broken, Sony has a guided test you can follow.

3. If there was an ARC problem it wouldn't give you sound, but it will give you picture okay, so if the above fails, it might be a handshake issues, so you can try using different ports and HDMI cables to check for that.

Hope this helps!

- JD

[BigRedSwitch]

Thanks for your reply.  In the end I bought two new 4k HDMI leads and they did the trick - the receiver is now as good as it ever was.

The strange thing is that I had been using my old HDMI cables for about two years without a problem.  I wonder what happened for it to crash?

In future, if anything goes wrong, change the HDMI cables will be my motto.

[Joe_Dohn · Accepted solution]

Glad to hear it was resolved for you!

HDMI cables actually have some logic in them compared to other types of cables, so cable failure is a thing, even though it's not really that common.

It'd be really helpful if you mark your thread as solved so others can find the answer easily ^^

- JD